Support

Start with the documentation

The documentation covers installation, the SDK, the command-line tool and working with AI assistants. Two pages answer most questions.

• Quickstart →

  Install the SDK and show your first survey.

• Troubleshooting →

  What to check when a survey does not appear or an answer does not arrive.

Contact us

Email help@userreason.com. We reply within two working days. It helps if you include:

• the name of your workspace and site;
• what you expected and what happened instead;
• for an SDK problem, the browser and the SDK version;
• for a problem in Claude or ChatGPT, the request you made and the error it showed.

Never send passwords, access tokens or your users' personal data by email.

Using UserReason with Claude or ChatGPT

1. Connect UserReason and sign in with your UserReason account.
2. The first request returns an approval link. Open it, choose the workspace and the permissions, and approve.
3. To end that access, revoke it on the “Agents & access” page of the dashboard, or disconnect UserReason in the assistant.

If the assistant says it has no access, ask it to request access again and open the new link. Approval links expire after 15 minutes.

• How agents use these docs →

  Connecting over MCP, the agent skill and machine-readable documentation.

Your data

• Delete a survey, site or workspace: deletion from the dashboard is permanent.
• Close your account, or ask about your personal data: write to help@userreason.com.
• You answered a survey in someone else's product: contact that company. It controls your answers and we help it respond.

• Delete resources →

  Permanently delete a workspace, site or survey, or keep its data by archiving instead.

• Privacy policy →

  What we hold about you and how long we keep it.

Report a security problem

Write to help@userreason.com with what you found and how to reproduce it. Please give us a reasonable time to fix it before you make it public. We confirm that we received your report within two working days.