# Terms of service Canonical: https://userreason.com/terms/ Updated: 2026-11-11 These terms apply when you create an account or use the UserReason dashboard, SDK, command-line tool, installation wizard, API or connector for AI assistants. ## This agreement These terms are an agreement between you and Bridge Labs B.V., Tappersweg 14-028, 2031 EV Haarlem, the Netherlands (“UserReason”, “we”). They apply to the UserReason dashboard, SDK, command-line tool, installation wizard, API and connector for AI assistants (together, “the service”) and are effective from 11 November 2026. If you use the service for a company, you accept these terms for that company and confirm you are allowed to. ## The service UserReason lets you show short surveys inside your web application, decide who sees them and when, and read the answers. We keep improving the service and may add, change or remove features. If we remove a feature you pay for, we tell you at least 30 days ahead. ## Your account - You need an account to use the service. You sign in through our sign-in provider and must keep access to your sign-in method secure. - You are responsible for what happens in your workspaces, including what the people you give access to do. - You must be at least 16 years old and able to enter into a contract. - Tell us at contact@userreason.com if you think someone else has access to your account. ## Tools and AI assistants you connect You can let the command-line tool or an AI assistant such as Claude or ChatGPT act in your workspaces. You choose the workspaces and permissions, and you can narrow or revoke them in the dashboard. - Whatever such a tool does with the access you approved counts as done by you. - Reading results, saving drafts and publishing are separate permissions. Publishing can show a survey to your users, so approve it deliberately. - The provider of the assistant handles the data it reads under its own terms. Check that sharing your users' answers with it fits your own privacy commitments. ## Plans and limits The plans, what each includes and its monthly limits are on the pricing page. - A response counts when a respondent saves their first answer, even if they do not finish. - Limits reset each calendar month, in UTC, and are shared by the workspaces in your account. - There are no automatic overage charges. When you reach a limit, new responses pause until the next month or a plan change. What you already collected stays readable. - When a paid plan or trial ends, the account moves to the Free plan. Nothing is deleted. - We can change plans and prices. A change applies to you from your next billing period, and we tell you at least 30 days ahead. - [Pricing](/pricing/): Current plans, what each includes and its monthly limits. ## Fees - Paid plans are arranged with our team. We invoice you monthly or yearly in advance, and invoices are due within 14 days. - Prices exclude taxes. You pay any sales tax, VAT or similar tax that applies, unless you give us a valid exemption. - A paid plan renews for the same period unless you tell us before it ends that you want to stop. You can cancel at any time by email; the plan then runs to the end of the period you paid for. - Fees are not refundable, except where the law requires it or the section on ending says otherwise. - If an invoice is more than 30 days overdue, we may move the account to the Free plan after telling you. ## Your data Your content stays yours. You own the surveys you write and the answers you collect. You give us permission to host and process them only to provide the service to you. When you use UserReason in your product, you decide which data about your users is sent to us and what they are asked. For that data you are the controller and we process it for you, as our privacy policy describes. If you need a data processing agreement, ask us at help@userreason.com. You are responsible for: - telling your users that you use UserReason, in your own privacy notice; - having a legal basis for the data you send, and asking for consent where the law requires it, before UserReason starts in their browser; - telling your users when you switch on a feature that uses an AI provider, such as conversational surveys or voice answers; - answering requests from your users about their data. We help you do so. You can permanently delete a survey, a site or a workspace from the dashboard. Backups expire on their own schedule, as the privacy policy explains. You can export responses from the dashboard at any time. - [Privacy policy](/privacy/): What we collect, who receives it and how long it is kept. ## Acceptable use You must not: - use the service to break the law or someone else's rights; - send us payment card numbers, government identifiers, passwords or health data, or ask your users for them in a survey; - use surveys to mislead people, for example by making a survey look like a required step when it is not, or to collect data from children under 16; - try to get around plan limits, rate limits or access controls, or interfere with the service or other customers; - resell the service, or copy it to build a competing product; - send spam, malware or content that is unlawful, hateful or harassing. We may remove content or suspend an account that breaks these rules. Where we reasonably can, we tell you first and give you a chance to fix it. ## AI features Some features use AI models from other providers: automatic translation, conversational surveys, voice answers and survey recommendations. They run only when you switch them on. - AI output can be wrong. Translations, summaries and suggested questions are a starting point for you to review, not advice. - A summary of answers reflects what the people who responded said. It is not proof of why something happened. - The providers and what each receives are listed in the privacy policy. ## Our software The service, the SDK, the command-line tool and the wizard belong to us. While these terms apply, you may install and use them to use the service with your own products. You may not use them for anything else, remove notices from them, or work around technical limits in them. If you send us feedback or ideas, we may use them without owing you anything. ## Early and unfinished features Features we label “beta”, “preview” or “coming soon” are offered as they are, may change or disappear without notice, and are not covered by any commitment in these terms about availability or support. ## Availability and support We work to keep the service available and to tell you about planned interruptions, but we do not promise it will be uninterrupted or free of errors. No service level applies unless we agree one with you in writing. Support depends on your plan, as shown on the pricing page. You can always reach us at help@userreason.com and find the documentation at docs.userreason.com. A survey must never be the only way for your users to complete something important. Build your product so it works when UserReason is unavailable. - [Support](/support/): How to reach us and what to include. ## Ending - You can stop using the service at any time and ask us to close your account. - We may end these terms with 30 days' notice. If we do so without cause while you are on a paid plan, we refund the part of the fee that covers the time after the end. - Either of us may end these terms immediately if the other seriously breaks them and does not fix it within 14 days of being told. - After the end you have 30 days to export your data. We then delete your content from our live systems, and backups expire on their own schedule. ## Warranties and liability Except as these terms say, the service is provided as it is, without warranties of any kind, to the extent the law allows. To the extent the law allows: - neither of us is liable to the other for lost profits, lost revenue, lost data or indirect losses; - each party's total liability under these terms in any 12 months is limited to the fees you paid us in those 12 months, or 100 euros if you paid none. Nothing in these terms limits liability for fraud, for deliberate wrongdoing, or for anything that cannot be limited by law. ## If someone makes a claim If a third party makes a claim against us because of the data you sent us, the surveys you showed or your breach of these terms, you will cover our reasonable costs and any amount we have to pay, provided we tell you promptly and let you handle the defence. ## Changes to these terms We may update these terms. We tell you by email or in the dashboard at least 30 days before a significant change applies. If you keep using the service after that, you accept the change. If you do not agree, you can close your account before it applies. ## General - These terms are governed by the law of the Netherlands. The competent court in the district where Bridge Labs B.V. has its registered office decides disputes, unless the law where you live gives you the right to go to your own courts. - If part of these terms cannot be enforced, the rest still applies. - You may not transfer these terms to someone else without our agreement. We may transfer them as part of a merger or sale of the service. - These terms, the pricing page and the privacy policy are the whole agreement between us about the service. ## Contact Bridge Labs B.V., Tappersweg 14-028, 2031 EV Haarlem, the Netherlands. contact@userreason.com.